Lowongan Kerja Jakarta Selatan Soundlife Hearing Center Posisi Customer Excellence Officer
Selamat siang, bagi kalian yang sedang mencari pekerjaan baru, lowongankerjalampung.com memiliki informasi lowongan kerja yang mungkin sesuai dengan minat dan bakat kalian. Sedang mencari pekerjaan dengan penempatan di Jakarta Selatan dan sekitarnya? Kami menyediakan informasi lowongan pekerjaan dari berbagai perusahaan, agensi, lembaga, serta instansi terpercaya. Kami menyarankan Anda untuk mencari berdasarkan posisi yang dibutuhkan untuk memudahkan pencarian.
Sebelum mengajukan aplikasi atau lamaran kerja di lokerhariini.web.id, ada beberapa hal yang perlu Anda perhatikan sebagai pelamar kerja:
1. Baca baik-baik kriteria lowongan kerja. Informasi lowongan kerja yang tertera di website kami berasal dari penyedia kerja. Sehingga kendala atau masalah yang Anda hadapi menjadi tanggung jawab pihak penyedia;
2. Lengkapi persyaratan. Masing-masing penyedia kerja memberikan syarat dan ketentuan berbeda. Jadi, pastikan Anda melengkapinya sebaik mungkin;
3. Isi dengan informasi valid. Informasi yang Anda serahkan pada lamaran kerja sebaiknya merupakan data-data valid untuk memudahkan konfirmasi dan penyeleksian;
4. Ikuti alur pengajuan lamaran dari pihak penyedia kerja. Untuk mencegah keterlambatan dan kesalahpahaman, selalu ikuti jadwal atau alur pengajuan dari penyedia lamaran kerja.
Berikut ini lamaran kerja terbaru yang dapat Anda pertimbangkan:
Lowongan Kerja Posisi Customer Excellence Officer di Soundlife Hearing Center
DESKRIPSI LOWONGAN KERJA
Job Summary:
SOUNDLIFE Hearing Center is a leading provider of audiology services and hearing solutions in Indonesia. We are dedicated to improving the lives of individuals with hearing loss by offering personalized care, advanced technologies, and exceptional customer service. We are seeking a detail-oriented and customer-focused Customer Excellence Officer to join our team and contribute to delivering an outstanding customer experience.
Key Responsibilities:
- Customer Service Excellence: Provide exceptional customer service by promptly addressing customer inquiries, concerns, and feedback through various communication channels (phone, email, in-person). Ensure customer satisfaction and resolution of issues by empathetically understanding their needs and providing accurate information and appropriate solutions.
- Customer Relationship Management: Build and maintain strong relationships with customers by proactively engaging with them, understanding their preferences and requirements, and providing personalized support and assistance throughout their customer journey. Serve as a point of contact for customers, ensuring effective communication and follow-up.
- Complaint Handling and Resolution: Handle customer complaints and conflicts in a professional and timely manner, striving to find mutually satisfactory resolutions. Investigate the root cause of complaints, escalate issues when necessary, and implement corrective actions to prevent future occurrences.
- Process Improvement: Continuously evaluate and improve customer service processes, procedures, and systems to enhance efficiency and customer satisfaction. Identify areas for improvement, propose solutions, and work collaboratively with cross-functional teams to implement changes that enhance the overall customer experience.
- Customer Feedback Management: Collect, analyze, and act upon customer feedback to identify trends, strengths, weaknesses, and opportunities for improvement. Use customer feedback data to develop insights and recommendations that drive enhancements in products, services, and processes.
- Customer Journey Mapping: Champion a customer-centric culture throughout the organization. Set service standards and expectations for customer service representatives, ensuring a consistent and exceptional customer experience. Develop and deliver training programs, workshops, and coaching sessions to enhance customer service skills, empathy, and problem-solving capabilities.
- Stakeholder Collaboration: Collaborate with internal stakeholders, including the sales team, marketing team, and operational departments, to align customer experience initiatives, share insights, and drive a cohesive approach to customer service and satisfaction. Act as a key advocate for the voice of the customer within the organization.
Qualifications:
- High School Diploma, Bachelor’s degree in Business Administration, Communication, Hospitality, Social Sciences or a related field.
- Proven experience in a customer experience or hospitality role.
- Excellent interpersonal and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Detail-oriented with excellent organizational and time management skills.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to handle difficult or irate customers with empathy and professionalism.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Strong computer literacy, including proficiency in MS Office applications.
- Fluency in both English and the local language is required.
Join our team and contribute to our mission of providing quality hearing healthcare to individuals across our chain of hearing centers. If you have a customer-centric mindset, excellent communication skills, and a passion for enhancing customer satisfaction, we invite you to apply.
Adapun informasi perusahaan sebagai pihak penyedia tertera di bawah ini:
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Manajer/Asisten Manajer
Kualifikasi : SMA, SMU/SMK/STM, Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Pengalaman Kerja :
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan / 505, 134
Perkiraan Gaji : –
soundlife-hearing-center
Informasi perusahaan Pemberi Kerja, Soundlife Hearing Center
Hearing loss has become more widespread globally. In 2015, World Health Organization estimates that 1.1 billion people have hearing loss. It is expected to continue increasing due to the aging population and noise pollution in metropolitan cities that we live in.
Even though hearing loss is often associated with aging, more than 60% of people with hearing loss are of school and working age. Apart from the sad fact that five in 1000 children are born with hearing loss, there is an increasing number of young people experiencing hearing loss due to their constant exposure to loud music.
At SOUNDLIFE, we believe that our sense of hearing is an important facet of our everyday life. That’s why as a company, we put a strong focus on three pillars of hearing solutions:
– HEARING AWARENESS
– HEARING ASSISTANCE
– HEARING PREVENTION
Informasi Tambahan Perusahaan Soundlife Hearing Center
Ukuran Perusahaan : 1- 50 pekerja
Waktu Proses Lamaran : 19 hari
Industri : Kesehatan/Medis
Tunjangan dan Lain-lain : Asuransi kesehatan, Waktu regular, Senin – Jumat, Bisnis (contoh: Kemeja)
Lokasi : Jakarta Selatan
Setelah selesai mengajukan lamaran kerja, silakan tunggu pemberitahuan selanjutnya dari pihak penyedia kerja. Jika Anda ingin menanyakan informasi lebih lanjut sehubungan posisi ini, silakan kontak langsung ke perusahaan bersangkutan melalui kontak yang telah disediakan.
Apakah posisi ini bukan yang Anda butuhkan? Silakan teruskan penelusuran Anda di lowongankerjalampung.com untuk menemukan lowongan kerja yang diperlukan. Apabila ingin menanyakan sesuatu perihal website kami atau ketentuan mengunggah iklan lowongan kerja, segera hubungi kami. Dengan senang hati, kami akan membantu Anda untuk mengurusnya.
Demikian informasi lowongan kerja dari Lokerfavorit.com, untuk lebih lanjut dan melamar silahkan klik tombol “Lamar Sekarang” di bawah. Lokerfavorit.com berharap informasi ini dapat membantu kalian dalam menemukan pekerjaan impian.
Tekan tombol “Lamar” sekarang juga untuk melamar pekerjaan ini melalui situs lowongankerjalampung.com tempat menemukan lowongan kerja favoritmu.